IT Help website
For step-by-step help guides and information about Digital Services, go to www.le.ac.uk/ithelp (login required)
IT Self Service
Use IT Self Service (login required) to:
- Report an issue to tell us about a problem you are having
- Make a request if there is something you need, such as equipment or access to a system
- See the status of you current Support Requests under My IT Support Requests
- Ask a question if something is not broken or you can’t find a request by making a New Enquiry
Digital Service Desk
The Digital Service Desk is available to support you with any issues, requests or questions you have related to use of our services. You can get help in the following ways:
- In-person: Visit our desk located on the Ground Floor of the Charles Wilson Building on main campus
- By Phone: Call us on 0116 252 2253 if you have an issue with one of our services that requires urgent attention
- By Email: Send an email to ithelp@le.ac.uk if your issue is not urgent
Opening Hours: 8.00am until 6.00pm, Monday to Friday, except for bank holidays and other University closure days. Our phone line is closed for a staff meeting held every other Friday from 3.00pm until 4.00pm.
Teaching Room Support
For urgent issues related to teaching (you are about to begin a teaching event or have an issue when delivering it), phone 0116 252 2919.
Escalation
If you need to escalate an issue that you have already reported, phone the IT Service Desk on 0116 252 2253. You can ask to speak to one of the Senior Service Desk Analysts, or the Service Desk Manager, Ismail Patel.
Feedback and complaints
We are always looking for ways to improve the digital services we provide at the University. Your feedback is invaluable to us, be that a comment, suggestion, concern, compliment or formal complaint.